All our products are stocked and personalized in Sydney, Australia, which means faster processing and delivery times!

Order Processing:

Orders placed before 5 PM are personalized the same day and shipped the next business day. Orders placed after 5 PM may need an extra day.

Delivery Options:

Standard Shipping: $10 (FREE for orders over $49)

Express Shipping: $15 (FREE for orders over $99)

Please remember to factor in processing time when calculating delivery! For full details, see our shipping policy here.

If you have any questions, feel free to reach out via the chat button in the bottom right corner—we’re happy to help!

We offer affordable delivery options Australia-wide:

• Standard Delivery: $10 (FREE for orders over $49).
• Express Delivery: $10 (FREE for orders over $99).

Delivery times depend on your location:

• Standard: 2–4 business days (NSW), 3–6 business days (interstate).
• Express: 1–2+ business days (NSW), 1–3+ business days (interstate).

For more details, check out our full shipping policy here.

Still have questions? Just click the chat button in the bottom right corner, and we’ll be happy to help!

Ooaked is your destination for one-of-a-kind, personalized gifts crafted with care. Learn more about our story here.

We are proudly based in Sydney, Australia, offering same-day order processing.

Placing an order with Ooaked is simple and quick!

1. Browse Our Products: Find the perfect one-of-a-kind gift.
2. Customize It: Add your personalized details (like names, dates, messages, symbols, etc...) using the customization options on the product page.
3. Checkout: Complete your purchase by providing your shipping details and selecting your delivery method.

Once your order is placed, we’ll start crafting your personalized item right away. Orders placed before 5 PM are usually shipped the next business day.

If you have any questions during the process, just click the chat button in the bottom right corner—we’re here to help!

If you need to make a change, contact us immediately. Changes may not be possible if the engraving process has started.

We want you to shop with confidence!

• Personalized Products: We offer a 7-day return policy for personalized items if you're not completely satisfied. Although we can't reuse personalized products, we’ll make it right if needed.
• Non-Personalized Products: These can be returned within 30 days if they’re unused and in original condition.

Please note: The cost of return shipping is covered by the customer. For more details, check out our full refund policy here.

If you have any questions, don’t hesitate to reach out via our chat button in the bottom right corner! We're here to help.